Tickets

by emma last modified 12:34 09/02/2017
Ticket information for the Trinity Centre - Terms & Conditions
Tickets

Ticketing terms & conditions

Booking tickets

Currently we do not sell tickets directly for live events at the Trinity Centre. Tickets for most events can be purchased from Bristol Ticket Shop or other online providers.

If an event is sold out we cannot sell extra tickets.

There is an event box office for ticket collections and purchases (where available) on the night.

Ticket information for each event can be found via the What's On area of our website.

Ticket T&Cs

Tickets are for your personal use and that of your party. Tickets must not be resold at a higher price than face value. The holder of a resold ticket may be refused entry or rejected from the venue.

Please ensure to buy tickets only from a reputable source (Bristol Ticket Shop, See Tickets, Skiddle, for example) and please contact the venue if you have a specific question about a vendor and their legitimacy.

See the Terms & Conditions of your ticket provider for more information about exchanges or refunds.

Venue entry

The Licensee and their delegates reserve the right to refuse ticket holders admission to the venue in reasonable circumstances. This could include, but are not exclusive to, the following:

  • health and safety, public safety, crime and disorder
  • potential breech of licensing reasons (i.e. age, intoxication)
  • if a ticket is invalid (i.e. if any part is removed, altered or defaced)
  • late admission (i.e. past curfew)

Restricted items not permitted into the venue include, but are not exclusive to, the following:

  • your own alcohol or soft drinks
  • bottles, cans or glass containers
  • any illegal substances
  • any sharps/weapons
  • flares/fireworks

No refunds will be given to ticket holders who are refused entry or ejected due to their own behaviour.

Please note that Trinity operates a no re-entry policy.

Challenge 25

Trinity operates a Challenge 25 Policy - If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over. In line with licensing law, we are only able to accept valid forms of ID.

We recommend anyone who looks under 25 to bring with them a valid passport or EU photo-card driving licence.

Identity cards bearing the national Proof of Age Standards Scheme (PASS) hologram may be accepted at our discretion. You may be asked to provide an additional form of ID (see above). 

We cannot accept photocopies, photos or scans of your ID.

It is the venue's legal responsibility to refuse entry/service if we are still unsure about a customer’s age.

Age restrictions

Most live events have an age restriction of 14+.

Those under 16 must be accompanied by a responsible adult.

Club nights are 18+ unless otherwise stated.

Although we will use our best efforts to indicate any age or other restrictions, it is the customer’s responsibility to ensure they are eligible for entry to the event for which they are purchasing tickets.

Please contact the venue or ticket vendor if you have any questions about a particular event.

Filming/photography

Ticket holders consent to photography, filming and sound recording of themselves as member of the audience. The Promoter and/or Trinity may use such images/recordings without payment and without further notice.

The unauthorised use of a camera, video equipment or any other recording device is strictly forbidden. The Ticket Provider, Promoter and Trinity are not liable for any loss theft or damage to confiscated items.

Accessibility

We do not have an 'accessible viewing area' tickets, just general admission. You are able to buy a ticket through any of our ticketing channels.

If you have accessibility requirements and wish to attend an event at Trinity, please contact the venue prior to the show to discuss any specific requirements or to book a free personal assistant ticket.

Visit the Accessibility area of our website for further information.

Lost Property

If you have lost an item at an event, please download and complete a lost property form and email your lost property enquiry to info@3ca.org.uk.

Trinity accepts no liability for any loss or damage of items left in the cloakroom or lost on the premises.

We keep lost property for three weeks before it is collected by Bristol Textiles Recycling.

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